Collaboration – Commitment to Action – Mutual Trust
Advanced Business Services Committee
Supporting the Contact Center Community
The Advanced Business Services (ABS) Sector Partnership was launched in October 2015 with executive support of co-chairs, Michael Hale from Arizona Federal Credit Union and Steven Cramer from Newbridge Business Solutions.
The ABS Sector Partnership is a collaboration of industry leaders, educational partners and community organizations focused on Customer Service/Contact Centers in Greater Phoenix.
This industry-led partnership is committed to identifying and advancing strategies to grow the sector including:
(1) Developed a marketing and communication strategy to promote and enhance the attractiveness of the sector
(2) Prepare a skilled workforce for the sector by fostering collaboration between business, education and training providers
(3) Encouraging students and adults to pursue careers in the sector. The ABS Sector Partnership is convened by the City of Phoenix’s Community & Economic Development Department.
There are 5 industries that represent over 30+ businesses in ABS Sector Partnership: Finance & Banking, Education, Retail, Insurance and Information Technology
Career Path Mapping
Business champions from member companies created mapping career options in the industry. Companies working together to identify common career pathways, and the core competencies needed at each level. They created an industry-wide ABS career map that is shared with local educational institutions and systems, impacting curriculum and informing students of the career possibilities of the industry. The Talent Development Committee created a map of ABS career options, along with metrics to measure its impact on students opting into ABS careers and local educational institutions and systems adapting their curriculum to prepare students for ABS careers.
Please be sure to connect with the Phoenix ABS Team via LinkedIN: